Perfumes & Fragrance Care
Are your perfumes authentic?
Fragaro creates its own blends which at times can be close to a specific branded fragrance or can be considered an impression of an original creation.
What sizes are available?
Currrently, All fragrances come in a 50ml bottle and 5ml tester so you can try a scent before committing to a full bottle.
Why should I try a tester first?
Perfume smells different on every skin type. A 5ml tester lets you test how a fragrance wears and lasts throughout the day at a low price before buying the full size.
How long does the perfume last?
Longevity depends on a multitude of factors, your skin type, weather, clothing material. Generally, eau de parfum lasts about 4-6 hours. Lasting also depends on the ingredients of the fragrance. An oud and woody perfume would last more.
How should I apply perfume for the best results?
Spray onto moisturized skin at pulse points like the wrists, neck, and behind the ears. Avoid rubbing your wrists together, as it can break down the scent. Spraying on clothing will last longer while spraying on skin will make the scent project more.
How should I store my perfume?
Keep it in a cool, dry place away from direct sunlight and heat. Don’t leave it in a hot car or bathroom.
Do you offer gift boxes with all perfumes?
Yes. All 50ml bottles are packed in a silk ladden giftbox. For the testers the gift box has to be purchased separately in the testers giftbox bundles.
Orders & Shipping
Where do you deliver?
We currently deliver across Pakistan only. We don’t ship internationally at this time.
How long does delivery take?
Orders are usually delivered within 2 - 5 working days after dispatch. Delivery times may vary slightly by city and during sale periods or holidays.
How much does shipping cost?
Shipping is Rs. 200 and free shipping on orders above Rs. 3,000. The exact charge is shown at checkout before you pay.
How can I track my order?
Once your order ships, you’ll receive a confirmation with tracking details by Email. In case you do not receive the tracking email, please check your spam folder or contact us on whatsapp.
Can I change or cancel my order?
Yes, if it hasn’t been dispatched yet. Whatsapp us as soon as possible at 0343-7242762 with your order number.
Payments
What payment methods do you accept?
We accept Cash on Delivery, Bank Transfer, Debit/Credit Card payments at checkout.
Is it safe to order online from Fragaro?
Yes. Our checkout is secured by Shopify, and we never store your card details. Debit/Credit Card Payments are processed through Bank Alfalah Payment Gateway on their banking server redirect.
Returns & Exchanges
What is your return and exchange policy?
We offer easy returns and exchanges within 15 days of delivery. Check out our Exchange & Refund policy.
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement or refund.
How long do refunds take?
Approved refunds are processed within 1 - 2 working days.